ICPI Reports Results from 2019 Member Needs Assessment


Again, this year, members gave the performance of Interlocking Concrete Pavement Institute excellent grades in the annual ICPI Member Needs Assessment in January 2019.  All primary contacts of member companies and individuals involved with ICPI Standing Committees, Special Advisory Committees, and Board of Directors were invited to participate.

In all, 277 members participated in the survey.  Some of the key findings were:

  • 56% Net Promoter Score, which is the top rating of more than 30 trade association clients of McKinley Advisors, a leading association consulting organization. It was the second consecutive year the Institute achieved this rating.  A “0%” Net Promoter Score is considered “Average.”  A “20%” rating is “Good,” and a “50% or above” score is “Excellent.”
  • 98% ICPI members said the Institute is achieving its mission “to deliver education and technical guidance leading to awareness, acceptance and use of segmental concrete pavement systems in the United States and Canada.”
  • 97% Members rated staff responsiveness as either “Excellent” or “Good.”
  • The top five highest rated ICPI programs for the industry were (1) technical support, (2) construction support, (3) contractor education, (4) networking at Hardscape North America, and (5) communicating industry & association news.
  • Members reported the following key obstacles they are facing, including (1) workforce development, (2) competition, and (3) Commercial and Residential marketing.
  • Future trends included (1) workforce shortage and hire labor costs, (2) greater diversity of and improved quality of products, and (3) increased use of permeable interlocking concrete pavement systems for municipalities.
  • Increased emphasis on the specific programs would provide even greater value to ICPI membership, including (1) a strong and consistent workforce development effort to bring more people into the industry, (2) expanded education opportunities for people already employed in the industry, and (3) marketing programs and member resources for both commercial and residential markets.